At Kastalia village & Saint Nikolas Resort we guarantee our commitment to respecting and protecting your privacy, as well as safeguarding your personal data, both online as well as in our premises. Our vision and goal is to provide you products and services that exceed your best expectations. Therefore, Kastalia village & Saint Nikolas Resort with respect to the applicable national and European legal framework about data protection, especially the new European General Data Protection Regulation 2016/679 (GDPR) provides you hereby a lawful, fair and transparent policy in order to inform you about the personal data we collect, how we use it, and how the use of this information can benefit your experience while visiting our premises and/or our online platforms (websites and mobile application).
What Information We Collect
The information we collect about you directly or not, may include your full name, postal address, e-mail addresses, telephone numbers, ID/Passport information, car plate information, credit card information, date of birth, nationality, gender, as well as consumption data, personal preferences, names and ages of children and any other necessary information to stand up to your personalized requests or about health condition and/or allergies. We may also collect information on the frequency of your web or actual visits to our hotels, your travel habits and preferences, and any other important information to make your visits memorable.
How we collect your Personal Data
Kastalia village & Saint Nikolas Resort uses multiple physical and/or digital communication channels in order to collect your personal data. Such communication channels may be hardcopy documents used in our premises and/or via digital forms available online, or documents completed before third parties interrelating with us in order to serve you. Those documents may contain information in relation to your check-in, concierge services, spa treatments and/or fitness activities, child care services and boat/car rental and marina services. We may also use surveys and questionnaires in order to collect further demographic data or other dedicated information about you. Another, source of collection is our Mobile Application, through which you provide us personal information in order to offer you services such us, restaurant booking, spa & fitness, child care, etc. However, registration to the Mobile Application is optional, but when you register and use the Application, you generally provide first name, last name, email address, age, password and other registration information, transaction-related information and information you provide us when you contact us for help, as well as credit card information for reservations and use of the Application.
In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.
In addition, when planning an event with us or when you just attend one as a guest, we may collect personal information about you, which may be shared with event planners or third-party service providers. In any case, however, you will always be provided with an option to deny any further process of your personal information. In case you choose to apply online for a job position, Kastalia village & Saint Nikolas Resort shall collect only the adequate information which allows us to appreciate your talents and the suitability to our requirements. Due to our business context, Kastalia village & Saint Nikolas Resort may also collect information about you from multiple third parties, such as airline companies, travel agents and operators, and other partners involved in activities concerning tourism in general.
Special Categories of Personal Data – Sensitive Personal Data
When referring to the notions of “special categories of personal data” or “sensitive personal data”, it means that this kind of personal information reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and genetic data, biometric data which allows to uniquely identify a natural person, health data and/or data regarding sexual orientation. At Kastalia village & Saint Nikolas Resort we do not collect sensitive personal data, unless you provide us them along with an explicit consent for every related purpose of processing. Such a case is when we ask you to provide us information about your health (i.e. allergies), in order to be able to offer you the best gastronomic services in relation with your health status.
At Kastalia village & Saint Nikolas Resort , it is not part of our policy to seek or obtain personal data directly from minors (i.e. under the age of 18) without their parental or legal guardian’s consent. However, as it is impossible to always determine the age of persons who access and use our websites, we encourage parents or guardians to contact us if they notice any case of unauthorized data provision by minors in order to exercise accordingly their rights such as deletion of their data.
Purposes of Processing
Kastalia village & Saint Nikolas Resort collects your personal data in accordance to the provisions of the General Data Protection Regulation, the e-Privacy Directive, and the respective national legislation on data protection, in order to provide you with a high-level hosting experience. We need your personal data for different purposes such as:
We take all the necessary precautions, security measures as well as the relevant technical and organizational measures to ensure the confidentiality of the provided personal data. We always base the processing of your personal data to a valid legal basis such as law,contact your explicit consent etc.
Data Sharing (transfer or access)
The personal information you provide us is being kept secured and safeguarded in our database. We may share your information within our group – companies and public services for the above described purposes. Furthermore, we may disclose your personal data to third parties in Greece and throughout the world which process your personal data under our written order and clarifications (Data Processors). We always guarantee that these third parties imply the same measures for the protection of your personal data and act only under our written orders with respect to your personal data.
In general, Kastalia village & Saint Nikolas Resort does not sell, rent, or give physical possession of your personal data to unaffiliated or unknown to us third parties.
More specifically, we may disclose or allow access to your information to others as following:
Third-Party Websites’ Disclaimer
We may provide hyperlinks to third-party websites as a convenience to our users; Kastalia village & Saint Nikolas Resort does not control third-party websites and is not responsible for the content of any linked-to third-party websites or any hyperlink in a linked-to website. We are not responsible for the privacy practices or the content of third-party websites.
At Kastalia village & Saint Nikolas Resort we endeavor to protect and respect your rights, as set forth by General Data Protection Regulation, including more specifically:
Furthermore, you are entitled to request:
(i) your right to be informed on the processing of your personal information (i.e. right of access) and to request and obtain further information on the processing applied
(ii) request for correction of their inaccurate personal data;
(iii) request for deletion of personal information provided, unless prohibited by legitimate reasons;
(iv) request for limitation of processing;
(v) request for portability of your personal information; and
(vi) objection/opposition to further processing thereof.
In these cases, Kastalia village & Saint Nikolas Resort will respond in writing within 30 days of receipt and identification of the request.
In addition, in the event of exercising one or more of the above-mentioned rights of correction, deletion and restriction of your data, these requests shall also be forwarded to any third-party recipient to whom the personal information may have been disclosed in the scope of pursuance of the aforementioned processing purposes.
Data Protection Contact Person
Markoulaki Erika ,[email protected] , Tel : +302824022268 , Kastalia Village & Saint Nikolas Resort , Kamisiana Kolymvari Chania 73006, Municipality of Platanias.
In case you consider your personal data are affected in any way, you may contact the Greek national Data Protection Authority as follows: www.dpa.gr, address: 1-3 Kifissias Avenue.
Although, no method of transmission over the Internet or method of electronic storage is 100 percent secure, at Kastalia Village &Saint Nikolas Resort, we have taken all commercially reasonable measures and precautions in order to maintain your data accuracy and to ensure the appropriate use of information we collect about you, as well as to secure and protect your personal information from unauthorized access, while you enjoy products and services we provide you during your physical presence in our premises or your digital visits in our online environment, respectively.
Retention Period of Personal Data
Your personal data is retained for a predetermined and limited period depending on the purpose of processing, after the end of which, these personal data is being deleted from our files unless another retention period is required or permitted by applicable law.
TERMS OF WEBSITE USAGE
The visitor / user of the pages and services of the Kastalia village & Saint Nikolas Resort (hereafter referred to as the “Site”) must carefully read the present and in case of disagreement with the terms stated he/she must not use it. Otherwise, it is presumed that he/she accepts the terms of this Agreement and grants its unconditional consent in their entirety.
Legal information and terms herein govern all the websites of the Site unless explicitly stated otherwise on a particular page.
Visitors to the Site agree that:
(a) they use their actual details (surname, name, address, e-mail, company details, addresses) in the contact forms and
(b) They use the site in accordance to the law, with morality and will not take any action or omission that may cause damage to it, but also to any other user or networks connected to the site.
USING IDENTIFICATION TECHNOLOGY
The Site uses “cookies” and other technologies to identify each visitor / user. Cookies are small text files stored on the hard disk of each visitor / user, giving a unique identity to their computer to be recognized each time they return to that website or similar websites.
The copyright of the content (including texts, graphics, images, photographs and software) and the services of the Website that have been or will be uploaded on the Internet are protected by Greek, Community and international copyright laws and belong exclusively to the Kastalia Village & Saint Nikolas Resort.
The names, images, logos, distinctive features and general signals appearing on the site are property labels of the Kastalia Village & Saint Nikolas Resort or trademarks whose use has been legally assigned to it. Their appearance on the website should, in no way be construed as a transfer or assignment of a license or right to use them.
The Site or any part thereof may not be reproduced, copied, sold or exploited commercially for any purpose and in any way without the express permission of Kastalia Village & Saint Nikolas Resort.
DECLARATION OF INCIDENCE
Questions, applications filled in and emails in general are treated as confidential.
The information provided by the visitor / user is only used to send an electronic response and for future update of the offered products and services offered by the hotel Kastalia Village & Saint Nikolas Resort.
If requested by the Authorities or if the content of visitors ‘/ users’ messages damages the site, the above will also be transferred to the competent Authorities in order to:
(a) Protect against unauthorized use, inconsistent with law and generally misuse of the site, as well as our legal rights and property and (b) protect the security, property and legal rights of the other visitors / users and consumers.
LINKS TO THIS WEBSITE
Any reference or link to another website is provided to facilitate our users and we are not responsible for the contents, materials, products and services provided on these websites or any link contained on a related website, or any changes or updates to such websites.
The Site aims to provide goods and services to Kastalia Village & Saint Nikolas Resort’s guests.
The use of our website and our e-shop (hereinafter referred to as the “Online Store”) requires the unconditional acceptance of the following terms without exception. If a user does not agree with these terms, then he / she must abstain from using the Online Store and from each transaction with it, otherwise it may be inferred that it has accepted all its operating conditions.
Kastalia Village & Saint Nikolas Resort reserves the right to modify or revise freely the terms and conditions of transactions from its Online Store whenever it deems it necessary, and undertakes to inform consumers about any change, through the pages of this Web site.